Glass Anarchy

It is true the Indian BPO sector is witnessing an unheard of development, but the other hand of the industry cannot be ignored. For sometime, the Indian BPO industry continues to be battling certain complex problems for example labour attrition, poor infrastructure and insufficient data protection laws. Our prime attrition rate in the industry is primarily due to the restricted career options or increase opportunities for that youngsters. Anxiety about stagnation is really a major component that forces the employees to stop the industry. Although some leave their career mid-way in pursuit of higher education, other medication is used by the higher pay packages offered elsewhere. Another key problem is the stressful work schedule, particularly night shifts, which might create both physical and mental disorders over time. Some other reasons for the attrition problem include misguidance by the company, non-conducive policies and procedures, mental strain brought about by reclusive lifestyle and difficult associations with peers or managers. Based on analysts, labour attrition rates within the outsourcing industry vary between 20 and 40 per cent in a few companies while at top firms it’s around an average of 15 per cent. . The industry has woven such magic around the entire nation that these days a town without a call centre could be hard to find. riouerep acquisitions in BPO sector. One notable acquisition happened when bought the captive unit of Citi.